SmithHamilton Law is a limited liability company incorporated in England and Wales, under registered number 10552570
Address and Contact
16 Berkeley Street, London, W1J 8DZ, Phone: +44 (0)20 3907 4300
We use the word partner to refer to a director of the company or an employee or consultant with equivalent standing and qualifications. Our Managing Partner is Gray Smith.
The company is authorised and regulated by the Solicitors Regulation Authority (SRA) of England and Wales whose rules can be accessed at www.sra.org.uk/rules. The firm’s SRA registration number is 637340.
VAT Registered Number
222 6101 61
SmithHamilton Law has professional indemnity insurance as required by the SRA.
Client satisfaction is our priority and we hope you will never have reason to complain. However, if at any point you become unhappy about our service or bill of costs then please inform us immediately so that we can resolve the matter.
Order of Registering a Complaint:
Firstly, please contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
If your complaint is not resolved please address your concerns to the firm’s Complaints Partner: Gray Smith.
We will then send you a letter acknowledging receipt of your complaint within seven days of receiving it and investigate your complaint.
We can then arrange a meeting or if you prefer, send you a written reply to your complaint with suggestions to resolve the matter.
If you are still not satisfied, contact us again and we will arrange for a senior staff member to review the decision of the Complaints Partner.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied, you should contact:
Solicitors Regulation Authority
If you feel there has been a breach, then the SRA can work constructively with all parties if they think external factors pose a risk to the public or you as a consumer.
The Legal Ombudsman
If you are unable to resolve your complaint The Legal Ombudsman will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. Once you have made a complaint we have up to eight weeks to respond. If you aren’t happy with our final response, or we haven’t responded within the eight weeks, you should ask The Legal Ombudsman review it.